Frequently Asked Questions – Pet Supply Hub Australia

1. Do you ship across Australia?

Yes, we deliver to all major cities and regional areas in Australia. Shipping times may vary depending on your location, but we aim to get your order to you as quickly as possible.

2. How long does delivery take?

Most orders are processed within 1–2 business days. Standard delivery takes 3–7 business days, while express options are available at checkout for faster shipping.

3. What types of products do you sell?

We stock a wide range of pet products including dog accessories, cat accessories, smart pet feeders, grooming tools, toys, bedding, and more.

4. Are your products safe for pets?

Absolutely. We carefully select trusted brands and products to ensure safety, durability, and comfort for your pets.

5. Do you offer returns or exchanges?

Yes, if you receive a faulty or incorrect item, you can return it within 14 days for a replacement or refund. Please see our Returns Policy for full details.

6. Can I track my order?

Yes, once your order has been dispatched, you will receive a tracking number so you can follow your delivery online.

7. Do you offer discounts or promotions?

We regularly run promotions and special deals. Sign up to our newsletter to stay updated on the latest discounts and new product arrivals.

8. How can I contact Pet Supply Hub Australia?

You can reach us via our Contact Us page, email, or phone. Our friendly team is here to help with any questions about your order or our products.